Now, ADL offers a Premium Service that provides access to our Subject Matter Experts (SME) anytime. Our expert technicians will assist your staff to quickly resolve critical issues. With Premium Support, ADL supports your operation 7 days a week, 24 hours a day. Have peace of mind that your Mission Critical applications will have the best support anytime it is needed.
This chart compares the ADL Data support Basic Support to Premium Support.
| Premium Support Features Comparison | Basic Support | Premium Support |
|---|---|---|
| Phone access to expert application technicians | Business Hours | 24 X 7 |
| Off Hours Emergency Phone Support | √ | |
| Proactive expert technical support | √ | √ |
| Single resource for software and hardware advice and guidance | √ | √ |
| How to/help on popular report writers like Crystal Reports and more | √ | |
| Help with policy, procedures and best practices | √ | √ |
| Remote Access and Updates | √ | √ |
| Automated service monitoring probes | √ |
Premium Support Includes:
- 24×7 phone access to Premium Support experts and ADL online support center
- Convenient weekday chat and email support
- Expert technicians for application software issues
- Remote Access and Update functions
- Application Support – Help on ADL Application software:
- “Step-by-step” support for software applications
- Simple “how-to” instructions for software applications
- Network and Server Support
- Connecting your devices to existing networks
- Use your operating system, including upgrading to the latest version
- Connect printers or other peripherals to your computer/network
- Transfer or back-up your data
