Hotline Support

Mission Critical

Your EMR software is a critical part of patient care and it is imperative for the software to be available 24 hours 7 days a week. ADL Support Services are designed to provide superior levels of service to keep your systems constantly available.

Support Services

Support Services provide comprehensive remote software support services for Optimum EMR software. Our Engineers work with your staff to advice on software features and use, problem diagnosis and resolution, software defect identification, and access to patches.

Standard Support (9-5pm EST)

  • Hotline coverage during business hours
  • Phone Support
  • eMail Support
  • Response within 24 hours.
  • Access to ADL Support Documentation
  • Quarterly Software Updates
  • Annual Implementation Review

Premium Support (9-5pm EST)

  • All benefits of Standard Support and
  • Assigned Subject Matter Expert
  • Custom Documentation
  • Quicker response time with 1 hour
  • Faster Escalation Schedule

Ultimate 24×7 Support

  • All benefits of Premium Support and
  • Coverage for 24 hours 7 days a week.
  • Special After Hours Phone Line
  • Access to network Engineers