Introducing Premium Support

Now, ADL offers a Premium Service that provides access to our Subject Matter Experts (SME) anytime. Our expert technicians will assist your staff to quickly resolve critical issues. With Premium Support, ADL supports your operation 7 days a week, 24 hours a day. Have peace of mind that your Mission Critical applications will have the best support anytime it is needed.

This chart compares the ADL Data support Basic Support to Premium Support.

Premium Support Features Comparison Basic Support Premium Support
Phone access to expert application technicians Business Hours 24 X 7
Off Hours Emergency Phone Support
Proactive expert technical support
Single resource for software and hardware advice and guidance
How to/help on popular report writers like Crystal Reports and more
Help with policy, procedures and best practices
Remote Access and Updates
Automated service monitoring probes

Premium Support Includes:

  • 24×7 phone access to Premium Support experts and ADL online support center
  • Convenient weekday chat and email support
  • Expert technicians for application software issues
  • Remote Access and Update functions
  • Application Support – Help on ADL Application software:
    • “Step-by-step” support for software applications
    • Simple “how-to” instructions for software applications
  • Network and Server Support
    • Connecting your devices to existing networks
    • Use your operating system, including upgrading to the latest version
    • Connect printers or other peripherals to your computer/network
    • Transfer or back-up your data

Free Medical Spell Checker for MS Word

Without a medical spell checker installed, it is irritating to transcribe with MS Word with those red underscores all over the document. You get frustrated adding such underlined words every time to the inbuilt custom dictionary of Microsoft Word by right clicking and adding. To avoid such repeated annoyance, the more permanent solution would be installing a medical spell checker itself which works in the background.

A free custom medical spell checker for medical transcription in US English by a medical transcriptionist is now available! The word list of medical terms comes from the Open Source Medical Spelling Word List having around 50,000 words with terms updated until 2007 along with the words from my own personal collection and custom dictionary. Accommodating all these medical words, the number of words worked out close to 100,000 after filtering out duplicate entries.

For more information and installation instructions:


ADL Moves Office Apps to Cloud

ADL is scheduled in the next week to move all the office applications to the cloud. All office applications are moving to Microsoft Office 365. The new software will enable ADL to be more efficient and deliver a better level of customer service.

The upgrade will bring the following benefits:

  • Anywhere – ADL SMEs will be able to access their email and documentation from Anywhere.
  • Any Device – Online versions of Office; Word, Excel, and PowerPoint
  • HIPAA Security – All email correspondence will be HIPAA Compliant
  • Backup – will be automatic, part of the hosting service.
  • Microsoft Software upgrades – Everyone will be on the latest versions of the software.
  • Sharepoint – We will be able to publish technical Documents to the Web.
  • Video Conferencing – SMEs will be able to conference with clients from their desktop
  • Business Class – eMail, Calendar and Contacts
  • Corporate Social Network – to help employees collaborate across departments, locations, and business apps

This upgrade is part of the ADL effort to migrate to the clouds using hybrid software to maintain the user functionality and prepare for using advances in technology such as Voice, Biometric, Smartphones and Wireless devices.

ADL Upgrades to Windows 10

ADL has upgraded all of our development and office PCs to Windows 10. This is to provide better HIPAA security and to support major ADL software releases and advanced features/functionality. We will continue supporting the older version of Windows, however, we are recommending that all the clients upgrade to Windows 10.

This version of Windows will provide for greater security and authentication features. Catana voice, a feature of Windows 10, will enable the users to control and run applications using their voice. The new operating system provides seamless connections between the PC, Portable devices, and Smart Phones.

The Windows 10 upgrades are free until July 2016 for all licensed users of Windows. And what will Windows 10 cost you if the miss the free upgrade window or you’re running XP or Vista? On Monday, Microsoft revealed the various prices. Windows Home will retail for $119. Windows 10 Pro will sell for price of $199. And the Windows 10 Pro Pack, which lets you upgrade from Windows 10 Home to Windows 10 Pro, will cost you $99.


Major ADL Accounting Apps Release

ADL releases a new accounting applications update.

The update includes hundreds of improvements and new security features.

Applications can now use Windows Logging to monitor user activities.

The User Interfaces now sport changes for a more modern look and feel.


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