Instant messaging (IM) technologies allows real-time text-based communications (Chat/Instant Messaging ) between two or more participants in a private network/intranet, in real-time. Now users can start instant messaging sessions with all the other users by simply clicking on the new IM Button in the Optimum User Interface.

Instant Messaging enables effective and efficient communications between employees, by providing immediate answers to questions. The Optimum IM Client software only allows communications between members of the organizational network and blocks communications with popular IM programs such as AOL’s AIM or Yahoo IM. Sending patient data outside the network creates HIPAA security issues.